Privacy Policy

1.1 Business Identity

We are a locally operated roofing contractor serving residential and commercial clients throughout Chandler, AZ and surrounding East Valley communities. Our veteran-led team has been providing trusted roofing solutions since 1990 under the ownership of Robert Hawkins.

1.1.1 Business Details

1.2 Areas We Serve

We primarily serve Chandler, AZ and the greater East Valley region (part of the Phoenix–Mesa–Chandler Metropolitan Statistical Area), including the following communities.

1.2.1 Core Service Areas

• Chandler, AZ — our home city and primary market
• Gilbert
• Mesa
• Tempe
• Ahwatukee (Phoenix)
• Queen Creek
• Apache Junction
• Goodyear
• Avondale
• Buckeye
• Glendale

1.2.2 Local Communities and Neighborhoods

• Communities: Ocotillo, Fulton Ranch, Sun Groves, The Islands at Ocotillo, Avian Trails, Pecos Ranch, Cooper Commons, Layton Lakes, Andersen Springs, Lakeside Shores, and more.
• Neighborhoods: Silk Stocking District, Stonegate, Twelve Oaks, Pinelake Estates, Oakwood Hills, Rialto Hills, Creekwood Ranch, Cottonwood Ranch, Galveston, Fox Crossing, Heatherbrook, Countryside Estates, Caballos Ranchitos, The Provinces.
• Small communities / unincorporated areas (within ~10 miles): Chandler Heights, San Tan Valley, Sun Lakes, Guadalupe, Queen Creek, Gilbert, Gila Springs, Lagos Vistoso.

1.2.3 Example Local Locations & Attractions

2.1 24/7 Availability

We offer 24/7 service, including emergency roof repair and storm damage response for Chandler and surrounding areas. Our team is always available — no matter the hour or the weather.

2.1.1 Operating Hours

3.1 What This Policy Covers

This Policy applies to:

• Visitors to https://roofingchandler.net.
• People who contact us by phone, email, web form, or other digital channels.
• Customers who receive on-site roofing services, inspections, or emergency response.

4.1 Information You Provide to Us

We collect personal information you choose to provide when you:

• Submit a contact or quote request form on our Site.
• Call, text, or email us using the contact details listed on the Site.
• Request emergency roof repair or storm damage assistance.
• Schedule inspections, maintenance, or replacement services.

4.1.1 Types of Personal Information We May Collect

• Contact information: name, phone number, email address, property address.
• Project details: roof type (tile, metal, asphalt shingle, SPF, flat roof membrane), photos, preferred scheduling times.
• Insurance details: claim numbers, carrier and policy information, limited claim documentation where needed to assist you.
• Communication preferences: preferred contact method, language, and reminder settings.

4.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information using cookies, logs, and similar technologies.

4.2.1 Typical Automatically Collected Data

• IP address and approximate location.
• Device and browser type, operating system.
• Pages visited, time spent on pages, referring and exit pages.
• Clicks and interactions with links and forms.

4.3 Information from Third Parties

We may receive personal information from online directories, review sites, or lead-generation platforms that you use to request a roofing quote, as well as from social media platforms when you message or interact with our profiles. We treat such information according to this Privacy Policy.

5.1 Service Delivery and Operations

We use your information to:

• Provide roofing estimates, inspections, repairs, and replacements.
• Coordinate crews, equipment, and service vans to your location.
• Manage warranties and ongoing maintenance programs.

5.2 Communication and Support

We use your contact details to confirm appointments and send reminders, provide updates during projects and emergency work, and respond to questions about materials, insurance terms (RCV, ACV, deductibles, recoverable depreciation), and warranty coverage.

5.3 Marketing and Promotions

Where allowed by law, and subject to your choices, we may use your information to share special offers, including:

• Free storm readiness inspections — pre-monsoon season.
• Veteran and senior community appreciation discounts.
• Neighbor gift card referral promotions.
• Whole street and HOA volume promotions.
• Free material upgrade specials during select periods.

5.4 Analytics and Website Improvement

We may use analytics tools (such as Google Analytics or similar) to understand how visitors navigate the Site, measure performance of content and local SEO efforts, and improve layout, page speed, and usability.

5.5 Legal and Security Purposes

We may process and retain data as needed to comply with legal, licensing, and safety obligations, and to protect our rights, property, and safety, and that of customers, staff, and the public.

6.1 Our Main Legal Grounds

Depending on your location and applicable law, we may rely on the following legal bases:

• Contractual necessity: To provide requested quotes, inspections, and roofing services.
• Legitimate interests: To operate and improve our business, maintain security, and provide customer service.
• Consent: For certain marketing communications, analytics, or optional features where required.
• Legal obligations: To meet requirements under applicable state and federal laws.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your browser that help a website remember your actions and preferences. They do not contain personally identifiable information on their own but may be combined with other data we hold.

7.2 How We Use Cookies

We may use the following types of cookies on our Site:

• Essential cookies — needed for security, basic site functionality, and session management.
• Analytics cookies — to measure traffic and understand how users interact with our pages.
• Preference cookies — to remember certain selections or site preferences.

7.2.1 Example Cookie Reference Table

7.3 Managing Cookies

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Site performance or some features. Most browsers allow you to refuse cookies or delete them at any time from your browser settings menu.

8.1 Third Parties We Work With

We may share personal information with:

• Service providers: hosting companies, email providers, CRM and scheduling tools, analytics services — all bound by appropriate data agreements.
• Subcontractors and partners: licensed trades and specialists who assist in completing your roofing project.
• Professional advisers: lawyers, accountants, and insurers operating under confidentiality obligations.
• Authorities: when necessary to comply with law, court order, or to respond to lawful government requests.

8.2 Business Transfers

If we undergo a business transaction (such as a merger, acquisition, or asset sale), your information may be transferred as part of that process, subject to the terms of this Privacy Policy and applicable law.

9.1 How Long We Keep Your Data

We keep personal information only as long as reasonably necessary to:

• Provide services and manage projects and warranties.
• Comply with tax, accounting, and regulatory requirements.
• Resolve disputes and enforce our agreements.

When data is no longer needed, we delete or de-identify it in line with applicable law and our internal policies.

10.1 Protection Measures

We use reasonable technical and organizational safeguards to help protect personal information, including:

• Secure servers and HTTPS encryption for the Site.
• Access controls limiting personal data to authorized personnel and service providers.
• Internal policies for handling customer information responsibly.

11.1 General Rights

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal exceptions.
• Object to or restrict certain types of processing.

11.2 Marketing Choices

You can:

• Opt out of marketing emails by using the unsubscribe link (if present) or contacting us directly at veteranschandroofing@gmail.com.
• Ask us to stop sending SMS or other promotional messages at any time by contacting us at +1 (520) 379-6789.

11.3 State-Specific Rights (e.g., California)

Some U.S. states provide additional privacy rights (such as under the California Consumer Privacy Act, or CCPA), including the right to know, access, delete, and opt out of certain sharing. If these laws apply to you and to us, you can contact us to exercise those rights. We will respond consistent with applicable law.

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Our Site may contain links to third-party websites, tools, or platforms — for example, map services, review sites, or social media platforms. We are not responsible for their content, security, or privacy practices.

Our business and servers are located in the United States. If you access our Site from another country, your information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.

By using the Site, you consent to such transfers, subject to applicable law. We apply appropriate safeguards when personal data is transferred across borders.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this page.
• We may provide additional notice (such as a prominent notice on the Site) for major changes.
• Your continued use of the Site after changes are posted means you accept the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us. We will do our best to respond promptly and address your privacy concerns.

16.1 Contact Details